Welcome to Chokoholic! We are committed to delivering your favourite chocolates swiftly and securely. Please read our shipping policy to understand our processes and ensure a smooth experience.

Shipping Timeline
– **Order Processing**: Once you place an order, it will be dispatched to our courier partner within 2-3 business days.
– **Shipping Duration**:
– **Standard Shipping**: Deliveries within the state typically take 5-6 business days.
– **Express Shipping**: Available for an additional fee, with delivery within 2-3 business days.

#### Order Tracking
– **Tracking Information**: Upon dispatch, you will receive with your tracking number and a link to monitor your shipment’s progress on your whatsapp.
– **Updates**: Stay informed with real-time updates from our shipping partners to track your order from our warehouse to your doorstep.

Return Process

##### Tangible Goods
– **Eligibility**: We accept returns for tangible goods (Chocolate Boxes if they are damaged, defective, or incorrect).
– **Return Period**: You can return items within 14 days of delivery.
– **Process**:
1. **Contact Us**: Email our customer service at support@chokoholic.com with your order number and details of the issue.
2. **Approval**: Once your return is approved, we will provide you with a return shipping label.
3. **Refund or Replacement**: Upon receipt and inspection of the returned item, we will process your refund or send a replacement.

#### Additional Information
– **Shipping Fees**: Original shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.

Thank you for choosing Chokoholic. We strive to ensure every customer is satisfied with their purchase. For any questions or concerns, please contact our customer service team at support@chokoholic.com.