Thank you for shopping with our chocolate brand website. We want to ensure that you are completely satisfied with your purchase. If you need to cancel your order or request a refund, please review our cancellation and refund policy below.
- Cancellation policy: If you need to cancel your order, please get in touch with us as soon as possible. We will try to accommodate your request, but we cannot guarantee that we will be able to cancel your order if it has already been processed and shipped.
- Refund policy: We offer refunds for defective or damaged products. If you receive a defective or damaged product, don’t hesitate to contact us within 12 hours, and we will arrange a replacement or refund. We may require you to provide photographic evidence of the defect or damage.
We do not offer refunds for products that do not meet your taste preferences. Chocolate is a perishable product, and we cannot accept returns or provide refunds for products that have been opened or consumed.
- Shipping and handling fees: Shipping and handling fees are non-refundable unless we make an error in processing your order.
- Processing time for refunds: Once we receive your request for a refund, we will process the refund as soon as possible. Please note that it may take up to 7 business days for the refund to be reflected in your account, depending on your bank or credit card company.
- Changes to this policy: We reserve the right to update this cancellation and refund policy anytime. We will post any changes to this page, and the updated policy will be effective upon posting.
If you have any questions or concerns about our cancellation and refund policy, don’t hesitate to contact us using the information provided on our website.
